SmileDirectClub’s bankruptcy has left an estimated 65,000 UK customers, who ordered teeth straightening aligners, out of pocket and unable to complete their tooth straightening treatment. New orders that have been paid for but not yet shipped have been cancelled. Customer care support is no longer available for existing customers and the Lifetime Smile Guarantee no longer exists.
The US-based company provided direct-to-consumer aligners for teeth straightening – essentially ordering your teeth aligner trays through the post for treatment at home, and was marketed as a more convenient and more affordable option to align your teeth.
Since the collapse of SmileDirectClub, the British Dental Association has asked the General Dental Council and Care Quality Commission for tighter regulation to protect customers from future companies using similar business models. They stress that “…a full clinical assessment isn’t a nice to have or an optional extra – it should be required no matter what”.
At Alban City Dental & Surgical Centre, we understand that SmileDirectClub customers not only invested and lost hundreds (if not thousands) of pounds, but also invested their hopes and trust in achieving a brighter, straighter, more confident smile. We express our sincere sympathy for anyone affected by these events, and are here to offer our support during this challenging time. Your journey to a beautiful smile doesn’t have to end here.
CONSULTANT-LED ORTHODONTIC TREATMENT AT ALBAN CITY DENTAL
At Alban City Dental & Surgical Centre, all our orthodontic treatments, no matter how minor or complex, are provided by our Specialist Consultant Orthodontist, Dr Sarah Lee.
Alongside her private practice, Sarah has been an NHS consultant for more than 10 years. She is on the GDC orthodontic specialist list and is a member of the Royal College of Surgeons of England, having gained her MOrth and FDS in orthodontics.
BOOK IN FOR A FREE SMILE ASSESSMENT AND FREE ADVICE
If you would like to find out how to continue your smile transformation, we would encourage you to book an appointment with us. For those affected by the collapse of the SmileDirectClub, we wish to support you with a free smile assessment and can discuss your treatment options. To maintain any current improvements from your treatment to date, we can arrange for retainers or, alternatively, should you wish to further straighten your teeth Dr Sarah Lee will create a new, no-obligation treatment plan for you so that you have a clear path for completing your treatment. This will also include transparent pricing and flexible payment options through finance.
In addition to a free smile assessment, our prices include all required appointments, convenient and free on-site parking, and a free set of clear retainers on completion of treatment to maintain your new smile.
While the recent events may have been disheartening, we are here to help you continue your journey to a radiant, confident smile.
Booking your free smile assessment is easy. Simply call our office at 01727 614 751 or visit our website to schedule an appointment. Our friendly staff are ready to assist you and answer any questions you may have.